Lucy is the AI-powered knowledge management platform built for Fortune 1000s. These companies are faced with the issue of holding a wealth of information yet no way to efficiently search and discover the valuable insights living within all of the PPTs, PDFs, videos, audios, graphs, datasets and documents. Lucy reads, listens, watches and learns all of a company’s data across a myriad of file types and systems. All of a brand’s insights can now be accessed in one place—a single gateway to enterprise knowledge. Simply ask Lucy a question and she will find the answer, wherever it lives, in seconds. She never leaves, never forgets and becomes smarter every day.
AI is going to have a huge impact on knowledge management and Lucy is at the forefront of this change. Our team at Equals 3 plan to disrupt the future of the industry. Want to join us?
Equals 3 is seeking a Customer Success Manager (CSM) to drive Lucy’s adoption and team success within Fortune 1000 companies and the agencies that service them. As a CSM, you will be responsible for the overall satisfaction and retention of our client business. This unique position requires an in depth understanding of both internal and external needs. Externally, you will learn the core business of your clients, identifying common research challenges and use case opportunities requiring knowledge management. Internally, you will work with the sales and software development teams to ensure that the client is receiving the best possible user experience.
What You Will Be Doing (core responsibilities)
What You Need
What You Embody
What We Offer
Equals 3 is a very collaborative and inclusive work environment. We are highly adaptable and constantly evolving. We believe that the combination of people and technology is more powerful than either are individually and our brand reflects that belief: You + Lucy = 3.