Over the past week, the Customer Success team at Equals 3 explored Twin Cities Startup Week – “Showcasing the best from the startup capital of the North.” Here are a few of our favorite moments:
How to Measure Customer Success at Your Startup
Define what customer success means to your business and then track it. We use our KPI as a leading indicator to measure success with our customers; eventually leading to successes within their businesses. - Charlie Lehmann, Director of Customer Success at Kipsu